When attempting to connect to a FTP address receiving "10061"
This error is caused when the server is refusing the connection. Attempt
to connect to an alternate FTP address.
If you are able to connect to other FTP addresses it is likely the site
generating the error 10061 is refusing to accept your connection because
of security privileges or because it is not a FTP server.
If you are unable to connect to any address it is likely a issue with
the network or computer configuration.
Ensure that the network configuration settings are properly setup as well
as FTP rights.
Question/Problem: I have FTP Client, now how do I build my website?
Verify that the firewall is properly setup to accept FTP access.
FTP Client can transfer the files that make up your web site to a host
computer or Web Server on the internet.
The following are some examples of tools that you will need, besides
FTP Client, in order to create your website.
Common Website building tools:
1. Notepad - comes packaged with any Windows version. Most likely you
will find it by taking Start --> Programs --> Accessories.
You can build your website using Notepad, or any text editor.
Nowadays, there are user-friendly applications called HTML editors,
which make building websites easier and more fun. What they do is to write
all that nasty code (that you just saw with "View Source") for you.
This leads us to the more advanced yet simpler-to-use programs used
for website construction...
2. Microsoft FrontPage 2000/XP - FrontPage is a popular HTML editor,
developed by Microsoft, and we recommend it if you are a beginner. (If
you are familiar with Microsoft Word then you'll feel pretty comfortable
using this program.)
3. Dreamweaver - Dreamweaver is one of the more popular HTML editors
today for intermediate or advanced users.
Back to FTP Client and its role in web development:
Once you're done using Notepad, DreamWeaver, FrontPage, or any other
HTML editor to build your site, you will have a bunch of files on your
computer. These will include .html files, which make up the different pages
of your site, picture and animations files, such as (.jpg, .gif, .swf)
and maybe even sound files (.wav).
Each of these files need to be uploaded to a Web Server that will serve
these files/pages up when someone types your website address into a browser.
Here is where using FTP client will assist you in getting your web site
up for viewing.
You may have some free web space which was offered to you when you signed
up with your ISP (Internet Service Provider) or you may plan to pay someone
to host your website for you. Either way, FTP Client will be there
for you when the time comes to move all those precious files from your
home or office computer to the Internet.
Question/Problem: How do I see hidden files that I need to transfer?
On the remote site, under the MkDir button, locate the blank box. In
the blank box type -la. Then, hit the Refresh button. This will list all
files in the directory.
Question/Problem: Whenever I try to upload a file, I get the message
"Disk quota exceeded" and the transfer stops. What can I do?
The disk quota exists on the FTP server. You need to either delete some
files on the server to make room for your upload or get more space from
the administrator of the FTP server. The disk quota is not affected by
Question/Problem: What are permissions?
Permissions are settings on the ftp server that allow a user to
perform a certain task when they have logged in. Here is a list of permissions
and what they mean:
List. The user can display a listing of the folder(s) contents.
Read. The user can download files from the folder(s).
Write. The user can upload files to the folder(s).
Delete. The user can delete files and folders in the folder(s).
Rename. The user can rename files and folders in the folder(s).
If you attempt one of these task and you were not given permission you
see the message:
"550 permission denied"
If you feel that you should have permissions to do what you are trying
to do then you will need to contact the company that runs the ftp server
to which you are connecting.
Question/Problem: Can you explain how the chmod permissions
Note that the CHMOD command is native to UNIX (and similar) operating
systems. Here is a list of permission types and how they translate when
The first column of the print out are the permission strings. These
tell the computer who may or may not have access to files. There are 3
groups of letters sequenced, rwx (that is rwxrwxrwx). Each of the 3 groups
define permission parameters for different users. The first set pertains
to the owner, the second to the group and the third to the world. What
all this means is, if you give others permission to write to your files,
your web page could get hacked. The letters pertain to specific characteristics:
d = directory (all directories must have this)
r = read (enables read for that group)
w = write (enables write for that group)
x = executable (makes file executable)
In the permission string above, index.html is defined as -rw-r--r--.
This means that only the owner can read and write to the file. The group
(other) may read the file but not write, and the world may read the file
but not write. If you create a file but the permission string gets changed
to a world writeable file you must change the permission string by using
CHMOD. The table below shows some of the common chmod numbers: The command
chmod [number] filename.
||files (won't let you accidentally erase)
||files (lets everyone read
||files (no one else can read or see files
||files (getting the idea?)
||files, (note: this could allow havoc of satanic proportions)
||programs and directories
||programs and directories
||programs and directories
||programs and directories
Question/Problem: What is the "Passive Mode" option in FTP Client?
You can find the "Passive Mode" option in the Server Properties
In the FTP protocol two ports are normally used, 20 and 21.
Port 21 is the control channel in which requests such as PUT, GET, and
PWD are sent to the server.
Port 20 is the data channel in which actual files, folders and directory
listings are sent.
Normally, when you connect to an FTP site, the site establishes the
data connection to your PC (the client) on Port 20. However, if the site
allows passive transfers, you can have your PC establish the data connection.
This command requests the server to "listen" on a data port (which is
not its default data port) and to wait for a connection rather than initiate
one upon receipt of a transfer command. The response to this command includes
the host and port address this server is listening on.
Certain ftp servers support both active and passive transfers while
other ftp servers only allow active transfers.
In some cases passive mode may be required for users who are behind
some types of router-based firewalls or behind a gateway requiring passive
Question/Problem: I can't see any images on my page or they show
up as a broken link.
There are many reasons why your "Picture" may not be displayed.
Here are the most common problems.
1) The filename of the picture you loaded has the wrong case tense.
Check your HTML code. If the image name is specified in the HTML page as
Image.JPG, then make sure the image you upload is called Image.JPG, and
2) The link in your HTML page may point to an Invalid directory. Sometimes
when you save your HTML page on your local drive it captures the directory
path that your image was in, i.e. c:\images\image.jpg.
3) The easiest explanation. You didn't upload the image file to where
it needs to be. This usually occurs if you have not transferred your files
into the correct directory on the remote site. You would need to check
the code in your html to see if the picture belongs in a sub-directory
below your main web folder such as public_folder\images.
4) Auction sites such as Ebay. If you can see the picture on your Web
Site, but cannot see them in your auction site, then the most likely reason
is that you are using the wrong address on your auction site. A good test
would be to try the address you are using in your web browser. You should
get the picture displayed on the page and not the entire web site. Once
you verify that the address is correct, you can always cut and paste the
URL into your auction site. If at that point the picture is not displayed
on the auction site, then you can rule out that the problem exists with
your web site. If you do not know how to figure out the URL for your picture,
then you should check with your web host provider. In most cases the Web
provider will have a help guide on determining your web address. Usually
it will be something like:
then you would add your picture name at the end such as:
Again, this is just an example. You should check with your Web Server
provider for the correct format.
Also, in order for an Auction site to display your image, the Auction
site must be able to reach your web server. Slow network traffic or connection
problems could cause the picture on the auction site to be there only some
of the time. In cases like this, you should first verify your site is up.
Then, once that is done, you should contact your ISP or the Auction site
to see if they are having network troubles.
Note: Some sites may require your picture be in a certain format so
please check the site for any guidelines on creating your image.
Question/Problem: What is the REST command?
Answer/Solution: Restart interrupted transfers.
Some FTP servers allow clients to restart transfers that have failed
or been interrupted due to a lost connection, cancellation, or other reason.
(However, many Microsoft FTP servers do not. This will result in an error
code similar to: 504 - Command not implemented.)
To take advantage of this option, you can turn on Enable auto re-get
of failed transfers. Then, the next time you get a failed transfer, FTP
Client will try to restart the transfer when you reconnect to the same
FTP site. (Note that FTP Client does not automatically attempt to reconnect
to the FTP site on its own; the FTP site must support the restart feature
in order for this to work.)
FTP Client restarts the transfer at the point where the transfer failed
or was interrupted, if possible. Otherwise, it starts from the beginning.
If you choose not to restart the transfer, you will be left with a partial
file (from the interrupted transfer) in the destination folder. You should
delete this file.
FTP Client will not automatically resume a transfer that failed because
the telephone connection was interrupted.
See also: FTP CLIENT - How to disable the REST command
Question/Problem: How do I use FTP Client with a proxy or firewall?
General proxy and firewall information
FTP CLIENT will work with a proxy server or firewall as long as the
proxy server or firewall is a "true" FTP proxy or firewall -- not one that
substitutes FTP protocol with HTTP. (Note that Web browsers convert FTP
to HTTP commands which is why a browser might work with a firewall when
FTP Client will not.)
If you are behind a [proxy server or] firewall, fill in the Firewall
is tab in the Connection screen. To enter firewall information, you'll
need to get information about your firewall from your network administrator;
depending on the type of firewall, you'll need the following information:
For a "SITE hostname" firewall type, you'll need Host Name (or Address)
and User Name (ID).
For a "Transparent" firewall type, you'll need User Name (ID) and
For "USER with no logon" or "Proxy OPEN" firewall types, you'll
need the Host Name (or Address). (The User Name and Password are ignored.)
For "USER after logon," "USER remoteID@remoteHost fireID," "USER
fireID@remoteHost," or "USER remoteID@fireID@remoteHost" firewall types,
you'll need Host Name (or Address), User Name (ID), and Password.
If the proxy is a SOCKS proxy, you will need to use a third party redirector.
We recommend SocksCap from NEC; you can download it from http://www.socks.nec.com/.